Return & Refund Policy

At Oakmoren, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in substantially the same condition as received
Include the original packaging, accessories, and components, where applicable
Not show signs of misuse, alteration, or damage caused after delivery
Be accompanied by valid proof of purchase or an Oakmoren order number

To start a return, please contact us first at:

service@oakmoren.com

Please do not send any item back before receiving return instructions from our customer service team.

How to Request a Return

When contacting us, please provide:

Your full name
Order number
Email address used for the order
The item you wish to return
The reason for the return

Our customer service team will review your request and provide the appropriate return instructions and return address.

Please do not send returns to our business registration address unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at service@oakmoren.com.

Please include:

Your order number
A description of the issue
Clear photos or video showing the item and its packaging

Once the issue has been reviewed, we may offer an appropriate resolution, such as a replacement or refund.

For verified damaged, defective, or incorrect items, customers will not be required to pay return shipping costs where a return is necessary.

Return Shipping Costs

For returns that are not caused by a product defect, damage, or fulfillment error, the customer is generally responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

We recommend using a trackable shipping service when returning an item.

Oakmoren is not responsible for return packages that are lost before reaching the designated return location.

Non-Returnable Items

The following items may not be eligible for return:

Items that have been used, damaged, or altered after delivery
Items returned without original components or packaging where required
Personalized or custom-made items
Gift cards
Final-sale items clearly identified as non-returnable at the time of purchase

This does not affect any rights you may have under applicable consumer protection laws.

Refunds

Once an approved return has been received and inspected, we will notify you by email.

If the refund is approved, it will be issued to your original payment method.

Refund processing by Oakmoren is generally completed within 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.